We are committed to give our customers a satisfactory shopping experience with any product they have ordered with Bodhitree. If customer receives the item which is defective, damaged, or the incorrect product we will accept Return/Refund within 24 hours of delivery of the product customer has to intimate the defect on our helpline and product should reach us within 2 working days.
Request for return: In case of genuine defect, damaged or incorrect product received by customer. Customer can make request for return(exchange) by calling to our customer care at 07073590648 or by just dropping an e-mail at firstname.lastname@example.org . Customer needs to mention order ID in their request. Our executive will guide him/her for further processing. Note- Any customized products will not be returned or exchanged. they will be corrected in case of wrong measurements or defect.
Exchange facility: Bodhitree allows customers to exchange product in case they find the product with manufacturing defect, damaged or in different size. Request for exchange can be made by calling to our customer care at 07073590648 or by just dropping an e-mail at email@example.com. Once we receive back product, our team will check the product for the issue mentioned by customer. We will send customer another piece of the same product if our team satisfies with the standard checks.
Return shipping: Once customer has made request for return or exchange and it is accepted by us, we will schedule the reverse pickup of the parcel with our shipping partner. If shipping partner doesn’t provide reverse pickup services at customer’s location, customers need to send the parcel from any prominent courier service available at their location.
Return shipping charges: No, you do not have to pay return shipping charges, if the product is defective, damaged, or the incorrect product. In case of size issue, the customer has to bear the return shipping.
Refund: Refund is subject to inspection of returned products. Once our team is satisfied with standard check of the returned product we will confirm customer about acceptance of return. No refund will be provided for the products purchased during the sale. The refund will be provided only in case the size is wrong or the product is defective or damaged.
Standard checks of returned products: In the course of product returned/exchange, all products are checked by our team. Return policy void, if price tag is broken or tampered, product damaged in transit due to improper packing by customer, missing any accompanied accessories. It should have original invoice and all other stuff sent with the parcel. Product should be in proper and unused condition. It is all subject to inspection by our concerned team.